Blog

This week’s CX Buzz includes all the newest information on innovating your brand to give the best customer experience possible. Hear from Brian Solis, Kristel Kruustük, Jeffrey Phillips and more on giving your customers their best experience, and why it’s so crucial.

If there is any doubt that the future of the call center, contact center, customer service, or whatever you call it, is technology, then let that doubt go NOW! While searching for topics for this week's CX Buzz one theme dominated more than any other, and that is the use of artificial intelligence for customer service. At our recent Interactions conference, with over 2,000 industry experts and leaders, everything centered around re-inventing customer service and we are sure that technology, AI, chatbots and automation will play a very important role in that re-invention.

No matter the industry or target demographic this week’s CX Buzz picks are intent on finding and solving the biggest conundrums when it comes to customer service and customer experience in this multi-channel digital age. Make sure you catch our featured pieces from Customerthink.com, The Financial Brand [thefinancialbrand.com]; Mycustomer.com who are our Tweet pick of the Week and also have a great piece by Steven Walden; Oracle’s Rick O’Herron for Forbes.com; and finally Beth-Ann Eason for Which-50.com, Enjoy!

How much do you really know about what your customers think, asks Tony Recine? What are the top 10 tips for exceeding customer expectations, wonders Callcentrehelper? How can you boost sales instantly with customer experience, C Dillstrom asks Jaakko Männistö? How the data is proving the correlation between CX and revenue growth, shows Nicole Elizabeth DeMeré; and so much more, Enjoy!

As the world around us became more virtual, unreal and artificially intelligent, Customer Experience and Customer Service continued to be in the limelight in 2016. This year we have been privileged to highlight and share some of the most amazing voices and content from CX Buzz favorites; Spanning across esteemed publications. Here are three of the best of this year for you to enjoy. Happy holidays and see you in 2017 with a new CX Buzz!

In a world that is becoming ever more virtual, unreal, social, and artificially intelligent, we thought it prudent to look at how customer service and customer experience will be affected by these advancing technologies. While Anthony Ha for Techcrunch reports on new AI customer service changes for Twitter, Netimperative.com report on a recent study that four in five customers prefer humans to bots. We look at what influencers, experts and CX Buzz favourites Brian Solis [Lifelanes] and Vala Afshar [Huffingtonpost] have to say about AI and CX. Enjoy!

We have a very special edition of CX Buzz this week which is a round-up of the best of the best for CX Day 2016. With Shep Hyken, Ian J Golding, Temkin Group, Maxie Schmidt-Subramanian [Forrester], Rebekah Iliff [Inc.com] and our very own CX Expert Robert Zoch, there is much to be excited about. We also extend a huge thanks to the @CXPA_Assoc for holding CX Day and allowing us to be Platinum Sponsors; we have chosen their closing tweet as our TWEET OF THE WEEK. We hope you enjoyed and had a #NICECXDay.